After the validation of your shopping cart, you can make your purchases by credit card (Visa, Blue Card, MasterCard) or by bank transfer. We have chosen to trust stripe, a payment solution used by more than 100,000 e-commerce sites. The entire myQuintus site is secured via the SSL encryption process. Secure payment allows a quick processing of commands while ensuring you the perfect security of your transactions. The SSL certificate ensures the encryption of your banking references (card number, expiration date and cryptogram), without which they cannot be processed on our site.
Delivery and carriers:
We attach great importance to the quality of our product delivery and to the ease with which you receive them. To this effect we have chosen only carriers recognized for their seriousness and their flexibility.
For volume items, we work primarily with the Post Office and with DPD. For orders of less than 69 Euros, you can also receive your myQuintus product via Mondial Relay
Delivery of large items such as head boards is ensured by a carrier partner who will contact you to organise the delivery date and time that suits you best. Delivery can be right on your doorstep.
Manufacturing time limits:
All myQuintus products are manufactured on order. The average delay for the manufacturing and shipment of bed feet is 7 to 15 days.
Headboards and covers are complex products to manufacture and require a lot of attention. They have to pass through the skilled hands of 5 different renowned companies in the historic Vosges region of Alsace. The yarn for the fabric covers are spun yarn and woven, then printed, calendered and crafted into covers which are then assembled on the head boards which also are crafted in the heart of the Vosgian forests.
All this takes between 2 and 3 weeks including quality control of the final product before shipping.
You will be notified in real time of each step in the manufacturing of your myQuintus product.
Europe wide delivery with free delivery for myQuintus orders over 69 euros.
Delivery oustide EU:
As passions knows no limits, not even geographical ones, we invite you to contact us for a custom quote at the address: firstname.lastname@example.org
At myQuintus, we know how difficult it is to choose. That’s why all our products can be returned without the slightest justification up to 15 days after receipt of your delivery. Just send them back to us in their original packaging and condition.
Defects on delivery:
If, at the time of delivery your myQuintus product is damaged or defective, you are rightfully entitled to a free return. We invite you to call us or contact us by e-mail. For the return of a headboard, we will put you in contact with our partner to organize its return. For the return of headboard covers or bed feet, we will send you a transport voucher valid for sending a package by post or for pick-up from your home.
Transport costs with be deducted from the refund of products: 9 Euros TTC for the bed feet, stickers and covers and 45 Euros TTC for headboards.
Orders that are cancelled before delivery will be fully refunded.